Constituent Services

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If you need non-emergency services of a District of Columbia agency, the first thing to do is call or report the issue via 311.

How to report an issue via 311 – Reporting an issue is as easy as calling 311 on your phone. You can also submit an issue via text, online or there is an easy to use app for iPhone and Android:

  • Report a 311 issue online: https://311.dc.gov/
  • To report an issue via text, just send a text message to 32311 (DC311) and you will be asked a series of questions to define the issue.
  • To download the DC311 app for either iPhone or Android

You may contact Councilmember McDuffie’s Constituent Services staff for assistance with unresolved 311 requests or if you have issues with DC agencies that are not handled by 311.

To submit a constituent service request for Councilmember McDuffie’s office to check on, please submit your request on the form below.

You may contact Councilmember McDuffie’s Constituent Services staff for assistance with unresolved 311 requests or if you have issues with DC agencies that are not handled by 311. For more information, please contact Constituent Services Coordinator Wesley Dawson, wdawson@dccouncil.us.

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